Shipping & Return Policy

ESTIMATED SHIPPING DELIVERY TIMES:

USA: 3-5 business days

Canada: 5-10 business days

World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

INTERNATIONAL SHIPPING:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

RETURN POLICY:

We do accept returns and exchanges.

If you would like to return your order, please send us an email at contact@joeybearbower.com within 21 days of delivery and ship items back to us within 30 days for a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

LATE OR MISSING REFUNDS:

If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@joeybearbower.com

EXCHANGES:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@joeybearbower.com

SHIPPING:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DAMAGED ITEMS:

If your order arrives damaged, then please get in touch with us at contact@joeybearbower.com and we will ship out a new order immediately.